Shipping policy
Processing Times
Here at Messi Pups, we aim to get your order shipped as soon as possible. However, we’re a small family-run business, so please allow up to 3 working days for dispatch.
You’ll receive an email confirmation with tracking information once your order has been dispatched.
If you need your order for a specific date, please contact us before placing your order and we’ll try our best to accommodate your request.
Please allow additional processing time for customised items, including personalised pet tags and resin products, as these are made to order and may take a little longer to prepare.
UK Shipping Information
We send UK orders using a tracked Royal Mail service wherever possible.
Occasionally, if there is an issue affecting Royal Mail services, collections, pricing or delivery to a particular postcode, we may send your order using Evri instead. You will still receive tracking information once your parcel has been dispatched.
Unfortunately, no courier has a perfect track record. Once your parcel has been collected by the courier, delivery delays are outside our direct control, although we will always do our best to help if a problem occurs.
UK Shipping
We offer free tracked UK shipping on orders over £50.
Most qualifying orders will be sent using Royal Mail Tracked 48. We may use an equivalent Evri tracked service where necessary.
Faster delivery options may also be available at checkout for an additional charge.
Royal Mail Tracked 24
Delivery aim: The next working day after dispatch.
Royal Mail Tracked 48
Delivery aim: Two working days after dispatch.
Royal Mail Tracked 24 and Tracked 48 delivery times are estimates rather than guaranteed delivery dates. We cannot guarantee that your parcel will arrive within these timeframes.
Our local Royal Mail depot accepts parcels between approximately 8am and 10am, Monday to Saturday. Orders completed or prepared after the daily collection time may be dispatched on the following working day.
Evri Tracked
Delivery aim: Two to four working days after dispatch.
Evri may be used if there is an issue with Royal Mail, if Royal Mail cannot reasonably service a particular order or postcode, or if an alternative tracked service is required.
Why Has My Order Been Sent with Evri?
Royal Mail is our standard UK courier. However, there may occasionally be circumstances where we need to use Evri instead.
This may include:
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Disruption to Royal Mail collections or services
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Delivery issues affecting a particular area
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Restrictions relating to your postcode
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Significant differences in the cost of delivering your parcel
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Parcel size or service availability
We reserve the right to use an alternative tracked courier where necessary. The postage paid at checkout covers a tracked delivery service rather than guaranteeing the use of one specific courier.
You will always receive tracking information when your order is dispatched.
Return Postage Labels
Where we provide a prepaid return label, it will be sent to you as a printable postage label.
You must have access to a printer to use the label. We are unable to provide QR codes or printer-free return options.
If you do not have access to a printer, you will need to arrange and pay for the return postage yourself using a suitable postal or courier service.
We strongly recommend using a tracked return service and keeping your proof of postage until your return has been received and processed.
Please do not return anything before your return request has been approved and you have received the relevant instructions from us.
International Shipping Information
Yes, we ship worldwide.
International orders are normally sent using a tracked Royal Mail service. Delivery charges and estimated delivery times will depend on the destination.
We may use an alternative tracked delivery partner where necessary due to service availability, disruption or destination requirements.
Customers are responsible for any customs charges, import duties or taxes applied to their order.
Messi Pups is not responsible for delays caused by customs processing. We recommend checking your country’s customs rules before placing an order so you are aware of any possible charges.
It is also your responsibility to monitor your tracking information. Customs authorities or local delivery providers may not always contact you directly if a payment or action is required.
Estimated International Delivery Times
The following delivery times are estimates only and are not guaranteed.
Delays may occur due to customs processing, courier disruption, public holidays or busy periods. These circumstances are outside our control, but we will always do our best to assist if your parcel is significantly delayed.
Australia: Approximately 10 working days
Canada: Approximately 9 working days
France: Approximately 6 working days
Germany: Approximately 9 to 10 working days
Greece: Approximately 11 to 12 working days
Ireland: Approximately 8 to 9 working days
Italy: Approximately 4 to 7 working days
Netherlands: Approximately 4 to 7 working days
New Zealand: Approximately 11 to 12 working days
Norway: Approximately 6 to 7 working days
Poland: Approximately 11 to 12 working days
Portugal: Approximately 19 to 20 working days
Romania: Approximately 9 to 10 working days
South Africa: Approximately 16 to 17 working days
Spain: Approximately 4 to 6 working days
Sweden: Approximately 5 to 6 working days
USA: Approximately 10 to 11 working days
If your country is not listed, we may still be able to ship to you. It simply means that we do not currently have a reliable estimated delivery timeframe for that destination.